Managed IT Services

"Why do I need Managed IT Services and what are they?"  Technology is essential to the success of most businesses. Even a small business can have multiple technology needs, however they don’t have the in-house expertise to support or develop their IT.  Most of all they’d rather focus on their customers than their IT systems.

How can we help you?

We will work with you to create an IT system that is fit for purpose, cost effective and ensure that your critical information is as safe as possible. We’ll use our experience and knowledge to

  • work with you to resolve day to day issues
  • recommend the most suitable hardware to meet your business needs and budget
  • suggest the best software to meet your business needs and budget
  • introduce technology that could provide new options for your business
  • implement security measures to protect you and your customers
  • show you how to use it properly

Our Managed IT Services can be tailored to your business needs, budget and timescales.

Annual/Monthly Managed IT Services

In our experience the most cost effective IT support for your business is achieved by an ongoing relationship between us. We’ll be familiar with your IT system and business goals thus minimising the time taken to resolve issues and ensure that you’re up and running as quickly as possible.  This could include:

  • Help desk - you'll be confident in the knowledge that you can quickly contact someone who understands your system and can resolve issues quickly.  For our regular customers we can often resolve issues over the phone or by remote support software.
  • Anti-virus management - preventative actions are taken keeping systems, applications and anti-virus up to date.
  • Systems support - keeping your firewall, network and servers operating efficiently minimising operational failures
  • Backup scheduling - processing and monitoring backups
  • Email - installation, maintenance, account management, troubleshooting
  • Network enhancements
  • Advice / consultancy - you can talk through future plans with someone who understands your business and your goals.
  • Security  - security features are in place and kept up to date.
  • Remote working - enabling working from home/remotely
  • Status reporting

What we don’t do

  • tiered service gold/silver/bronze contracts - we prefer to deliver a great standard of support to all of our customers
  • open-ended jobs - every project must have a start and a finish
  • equipment repairs

Going forward

Your Managed IT Services will provide peace of mind and you'll be confident that:

  • your business will experience fewer day to day IT problems and frustrations that cause disruptions
  • you have a support plan in place ensuring that you have help when you need IT
  • you can have a jargon free conversation with us.

and overall you have a happier team! We can help to minimise the day to day IT grumbles – the rest is up to you!

Support man

Contact Us

Please complete the form below or call us on 01392 640024